MOTHERHOUSE

ONLINE STORE

We welcome order from overseas.

*Please read "regarding orders" before ordering a product

ONLINE STORE*Pages are currently available only in Japanese

How to order

①Please send an email with the required information at client@mother-house.jp

Required information

  • Name
  • Address
  • Phone number
  • Email address
  • Name of product
  • Color of product
  • Amount

②We will send bill with total amount including shipping fee.
  Please let us know whether you can accept total amount or not.

③After recieving your message, we will send a format for your payment.

④After confirming your payment, we will proceed to send your order to your address.
  We will tell you "a tracking number" after shippment.

Regarding orders

Please read carefully the information below before you order.

Order

  • Before-care services are not available to oversea customers.
  • Books, care products and gift wrappings must be purchased with other products to be shipped.
  • There are items that may be undeliverable to you based on your country's custom laws.
  • Shippment

  • We send your order items by EMS or International Parcel Post services.
         EMS and International Parcel Post rates depend on weight and destination of a package.
  • We will deliver only to the adress of your residence.
  • We appologize for an inconvenient, but date and time of delivery cannot be specified .
  • Payment

  • We can accept payments via Paypal using a credit card.
  • Customs duty and other taxes

  • There are cases in which customers will be required to pay consumption taxes associated with importing goods from overseas.
         The import tax may differ based on various conditions, so we cannot inform you of precise price.
  • Return and cancellation policy

  • We accept returns only for intial defects or damaged items.
         Please let us know within 8 days after the item arrives.
  • We do not accept returns or exchanges for any other reasons.
  • Contact

    We accept inquiries outside of Japan by email.

    For inquiries:
    E-mail: client@mother-house.jp

    We can respond to your inquiries only in Japanese or English.