MOTHERHOUSE

ONLINE STORE

We welcome order from overseas.

*Please read "regarding orders" before ordering a product

ONLINE STORE*Pages are currently available only in Japanese

How to order

①Please send an email with the required information at client@mother-house.jp

Required information

  • Name
  • Address
  • Phone number
  • Email address
  • Name of product
  • Color of product
  • Amount

②We will send bill with total amount including shipping fee.
  Please let us know whether you can accept total amount or not.

③After recieving your message, we will send a format for your payment.

④After confirming your payment, we will proceed to send your order to your address.
  We will tell you "a tracking number" after shippment.

Important notes regarding online purchases.

Please read carefully the information below before you order.

Order

  • Pre-sales care services are unavailable to oversea customers.
  • Books, care products, and gift wrappings can be sent only with other purchased goods, such as bags and stoles.
  • Some items cannot be delivered depending on the custom law of your country of residence.
  • Shippment

  • We send the purchased items via EMS or International Parcel Post services.
         EMS and IPP fees depend on the weight and destination of the package.
  • We will deliver only to the address of your residence.
  • Arrival time and date of delivery cannot be specified. We apologize for the inconvenience.
  • Payment

  • We accept Paypal as payment methods.
  • Customs duty and other taxes

  • There are some cases in which customers are required to pay consumption taxes associated with importing goods.
         The amount of tax may differ based on various conditions.
  • Return and cancellation policy

  • We accept returns of purchased items only in case of initial defects and damages.
         In such cases, please inform us within eight days from purchase.
  • We do not accept returns or exchanges for any other reasons.
  • Contact

    We accept inquiries outside of Japan by email.

    For inquiries:
    E-mail: client@mother-house.jp

    We can respond to your inquiries only in Japanese or English.